Frequently Asked Questions

Will My Therapist be a Registered Massage Therapist?
Yes, all of our Therapists are BC Registered Massage Therapists (RMT), accredited and regulated by the College of Massage Therapists of BC.
Did you know that BC has the highest standards in registration for RMTs in North America?! 

Your first visit, What to expect: We advise you to arrive 10 minutes prior to your appointment to ensure that all paper work is completed such as your Health history form and consent to treatment. Please have a seat in our waiting area and your RMT will introduce themselves and show to to the treatment room. Together you and your RMT will review your Health History form and current areas of concern. Your RMT may do assessment to review your range of motion and asses movement in the affected area. Once the intake is complete your RMT will develop a treatment plan that may include manual therapies as well as home care such as hydrotherapy (ice or heat) myofascial release and exercise or stretching to help treat your current concerns. Next the RMT will leave the room so that you can undress to the level of your comfort leaving undergarments on or off at your preference. You will be draped by a sheet and the area to be treated will be un-draped for the purpose of treatment. Oil is used in treatments and it is very important that you advise your RMT if you have any nut or oil allergies before treatment.We focus on a scent reduced environment and if you have environmental allergies or sensitivities please advise your RMT before your treatment starts.  

Do I Need a Doctor's Referral?
You will require a doctor's referral if you have an active ICBC claim or if required by your extended medical insurance policy (including VAC/DVA.) Otherwise, no, you do not need a doctor's referral see an RMT in BC, but if your doctor has given you a referral, we would appreciate having a copy of it on file to add to your current relevant medical history.

Do You Offer Treatments for Pregnancy and Babies?
Yes, please see our webpage discussing prenatal and infant massage for further details and information.

What should I do after my massage, should I use heat or ice? Hydrotherapy Page

What information will I need to bring with me?
Your Personal Health Number (PHN/Care Card), birth date, current address, current medical history including the reason for your current visit, any other important medical or insurance documents you would like us to be aware of, and, if it applies to you, ICBC claim number with contact information, extended benefits numbers, doctor's referral (see previous question for requirements).

You will be asked to fill out a confidential  health history form before your first treatment. It will be emailed to you or you can fill out a paper version upon arrival at the clinic. We ask that you only sign the consent portion once you discuss your treatment plan with your RMT during your treatment.

For subsequent treatments, we will assess you to keep your medical record updated, including asking questions like the reason for your current treatment. Please let us know if there is anything new or different in your health on each and every visit.
You will be required to sign a written Consent to Treatment form for each new RMT you see at the clinic, but only on the first visit that you see them.

Where is the Clinic?
The clinic is located in downtown Kamloops - 790 Seymour Street. 
We are on the left-hand side of Seymour (one-way), at the corner of Seymour and Eighth Avenue.
There is free parking on all the streets around our building.
Find map and get directions here.

Do You Have Gift Certificates?  
Yes! Gift Certificates are available and are a great way to treat someone special to the gift to Health. Gift certificate receipts can be issued as receipt of payment, but will not include details sufficient to submit to an extended benefits company.