Alive and Well


Frequently Asked Questions

When is the Clinic Open?
The clinic is usually open Monday to Friday 9 am to 6 pm and Saturdays 9 am to 4 pm. Please ask about appointments available outside these hours.
We are closed Sundays and most statutory holidays.

We do suggest and encourage that you schedule an appointment a week or more in advance to ensure your preferred time;
However, some days we may be able to accommodate last-minute or emergency bookings.

How Do I Book An Appointment?
Please phone 250-374-6325 to speak with a Therapist or leave a detailed message. We respond to all messages as promptly as possible, and in the order they are received.
You can also add your self online to a Wait List for any of the RMT(s) you'd like to see.

EXISTING PATIENTS of the clinic can book a Subsequent Appointment (a follow-up appointment) through our new online booking system!
You can book with an RMT you haven't seen before, and as per any other massage therapy appointment, this will include going over your medical history, an assessment as necessary, and discussion around consent to treatment.

NEW PATIENTS may also book online through our booking system, look for a 45 or 60 minute Initial Appointment.

If you have NEVER been to our clinic, we require you to book a 45 or 60 minute INITIAL APPOINTMENT, and only some of our RMTs offer that service online.
Unfortunately, a new patient that books a Subsequent Appointment (meaning: follow-up appointment) will have their appointment cancelled through email.

There are limited numbers of appointments available for new patients, as our schedules are very full and we honour the commitment to care that we have made to our existing patients. Thank you for reading your confirmation email thoroughly, and have a read through the rest of this page to understand our payment and cancellation policies.

What is the Cost?
Rates Effective Jan 15, 2019, include GST where applicable,
and are subject to change without notice.

30 minute Appointment -  $55
45 minute Appointment -  $85
60 minute Appointment - $110
90 minute Appointment - $165

Cancellation Policy;
The full rate of the appointment will be charged if an appointment is changed or cancelled without 24-hours notice, exceptions dependent on illness or medical emergency.
Thank you for being considerate of your therapist and other patients if you have a contagious virus or infection.

Late Arrival Policy;
We accommodate late-comers to the best of our ability for the remaining time allocated to the scheduled appointment, and the full cost of the appointment booked will be charged. We value the quality and timely care provided to you and the patients coming in after you.
New patients are asked to come in early for their first appointment to allow time to fill out the health history form.

What Is Included in the Appointment Time?
Your appoinment includes all assessment & evaluation, discussion for valid consent to treatment, patient education, and administration (including the time to do Direct Billing and payments), in addition to the actual 'hands-on' time, as per guidelines set by the Medical Services Plan of BC (MSP) and the College of Massage Therapists of BC. For an idea of What To Expect, click here.

What Form of Payment Do You Accept?
We accept cash, cheque, or e-transfers, due at the time of service.
Some of our RMTs also accept credit, debit, and/or can bill your extended benefits directly.
All patients are personally responsible for any late cancellation/missed appointment fees acquired.

If direct billing to your extended benefits is important to you, please clarify that your RMT is able to bill your insurance company when booking your appointment.

Do You Bill My Extended Benefits on My Behalf?
Most of our therapists are able to bill directly to Pacific Blue Cross and Medavie Blue Cross, and some can bill to Manulife, Sunlife, Green Shield, and Great West Life, as well as some others.
Even if the RMT you are booked with does not direct bill, they will issue you a receipt with their CMTBC registration number on it, which you can then submit to your extended health care insurance provider(s) for reimbursement (where applicable), as per the instructions provided by your workplace human resources department.

Patients are ultimately responsible for the FULL COST of their booked appointments should their health insurance deny part or all of the payments to their RMT, and also for any late cancellation/missed appointment fees acquired.

Do You Accept MSP & ICBC Claims?
No, although it is important for your RMT to know that you are involved with an ICBC claim, the full cost of the appointment will be charged to the patient at the time of service. Your RMT will issue you a receipt, which may be submitted to your ICBC adjusters (or through your retained lawyer) and they will determine reimbursement to you.
If you believe you have some coverage with BC Medical (MSP) because of your health care status with Premium Assistance, we can discuss your situation and give you details that may be of assistance to help you process a claim to get reimbursement, although most of our RMTs no longer are involved in billing to MSP. For more information about Premium Assistance, please see the BC Government website on Premium Assistance.

Does My Extended Healthcare Cover Appointments?
The majority of extended health care plans cover Registered Massage Therapy Appointments. Check with your insurance policy for details; typically, policies have percentage coverage up to a dollar amount (eg. 80% coverage up to $500 per calendar year).

Will My Therapist be a Registered Massage Therapist?
Yes, all of our Therapists are BC Registered Massage Therapists (RMT), accredited and regulated by the College of Massage Therapists of BC.
Did you know that BC has the highest standards in registration for RMTs in North America?!

Do I Need a Doctor's Referral?
You will require a doctor's referral if you have an active ICBC claim or if required by your extended medical insurance policy (including VAC/DVA.) Otherwise, no, you do not need a doctor's referral see an RMT in BC, but if your doctor has given you a referral, we would appreciate having a copy of it on file to add to your current relevant medical history.

Do You Offer Treatments for Pregnancy and Babies?
Yes, please see our webpage discussing prenatal and infant massage for further details and information.

What information will I need to bring with me?
Your Personal Health Number (PHN/Care Card), birthdate, current address, current medical history including the reason for your current visit, any other important medical or insurance documents you would like us to be aware of, and, if it applies to you, ICBC claim number with contact information, VAC/DVA or RCMP numbers, doctor's referral (see previous question for requirements).

You will be asked to fill out a confidential health history form before your first treatment. If you would like, you can view it online here, print and fill it out, and bring the form with you to the appointment. We ask that you only sign the consent portion once you discuss your treatment plan with your RMT during your treatment.

For subsequent treatments, we will assess you to keep your medical record updated, including asking questions like the reason for your current treatment. Please let us know if there is anything new or different in your health on each and every visit.
You will be required to sign a written Consent to Treatment form for each new RMT you see at the clinic, but only on the first visit that you see them.

Where is the Clinic?
The clinic is located in downtown Kamloops - 790 Seymour Street.
We are on the left-hand side of Seymour (one-way), at the corner of Seymour and Eighth Avenue.
There is free parking on all the streets around our building.
Find map and get directions here.

Do You Have Gift Certificates?
Yes! Gift Certificates are available and are a great way to treat someone special to the gift to Health. Gift certificate receipts can be issued as receipt of payment, but will not include details sufficient to submit to an extended benefits company.

Updated Aug 1, 2019

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